Shipping, Returns, Warranty

Richway strives to ship Biomat products as swiftly as possible, so that they reach your door within 7 – 10 business days. If you want guaranteed delivery right away, you may expedite shipping for an additional $25 per item and you will receive your delivery within 3-5 business days. Expedited shipping rate of $25 is only available in US & Canada. International expedited service is available, please inquire for rates.

If you have questions about shipping schedules or costs, please contact us.

BioMat Warranty Information

You are purchasing a medical device constructed to the highest standards, has been subjected to rigorous quality testing, and is both FDA-Registered and ISO certified.

The warranty for the Amethyst Biomat is 3 years.

  • Year One – no cost
  • Year Two – A fee of $60 for any repairs
  • Year Three – A fee of $160 for any repairs

If there are any problems with the product, the company will repair or exchange the product. The manufacturers’ warranty covers repair or replacement of defective parts, subject to the conditions set forth. We do not pay for shipping on returns.
If problems do occur it is most likely with the controller which is a very small part to ship and cheap to replace

Lifetime Warranty

Richway offers a wonderful lifetime warranty exchange policy as well. You can return old product receive 50% discount towards new product purchase, even towards a different product.
Every customer is a lifetime member of Richway International.